Kenyon Organics is now shipping happy, healthy, ORGANIC Heirloom Tomato Plants! Please read below for terms and conditions.
KENYON ORGANICS
POLICIES and PROCEDURES for mail order customers. 2009
All plants are currently priced $4.99 and up. They are approximately 12”-30” tall (most are quite large) and they do have blooms on them. Packaging and shipping is not included in the price of the plant. Current prices are listed on our website as well as recent photos of our plants.
We require payment at time of your order in order to reserve your plant selections. All orders are on a first come first served basis.
Our minimum order requirement is 4 plants as we currently only accept Visa, Master Card, or Discover as forms of payment. Shipping weights and costs vary per size of each plant.
When ordering please specify alternate choices in case your first choices are sold out. If you do not wish to specify a second choice we will choose one for you that is very similar. If you do not wish to have any substitutes please specify at time of your initial order.
HOW TO PLACE AN ORDER
Please email your order with a list of the plants you are interested in purchasing. Also, you may call us with your order at 801-699-7540 if you wish. Please be ready to give us the following information with your order: name, address, zip code, phone number, email address, credit card number, expiration date, and your CV2 number from the back of your card. Our telephone hours of operation are: Monday-Saturday 9am-5pm MST. If you have missed us when calling please do not leave us your order and personal information in a voice message. We ask that you call us back another time. We will do our best to keep the phone line free to accept your order.
*If you are ordering by email, please note that we cannot take your order without your name, address, zip code, phone number, and credit card information included.
SHIPPING POLICIES
We ship using USPS Priority Mail. Delivery time is estimated at 1-3 business days. We will email you a confirmation that your order has shipped as soon as it has left the greenhouse. We charge $1.59 per plant in packaging and handling charges to cover the cost of packaging materials. Actual shipping costs may run anywhere from $5.00- $20.00 higher or lower than our estimate according to package weight and dimensions. Your credit card will be charged accordingly within 4 weeks of shipping. You will receive a receipt for the charge at that time via email. The size of our plants and the distance you live from Utah will determine your shipping charges. Costs range from $10.00-$50.00 for an average order of 10-12 plants.
RUSH ORDERS & SPECIAL REQUESTS NOW AVAILABLE
Rush orders are available by phone call only for an additional $50.00 plus additional shipping fees. Your order must reach us by 11:00 am MST to be shipped the same day.
We will begin accepting orders for the 2010 growing season as early as September of 2009. Not all varieties offered this season will be available. We also currently graciously accept special requests. We will do our best to find the tomato varieties you are looking for! If you are in Utah and will be picking up your plants for the 2010 season we also offer this service for heirloom squash varieties. Deadlines for this service will be December 31, 2009 for tomatoes and March 2010 for squash.
SPECIAL INSTRUCTIONS
We notify you immediately when your order has left the nursery through email. Please make all necessary arrangements for your package to arrive safely to your home. We do not accept responsibility for packages being left on your doorstep. No returns will be accepted due to the nature of our product. Consumer accepts all responsibility associated with the care of your plants once they leave our facility.
We do require that you do confirm your mailing address through email with us before we will ship your package. It is your responsibility to read our email carefully to ensure we have your correct information. If a package is returned to us because of incorrect or insufficient address we cannot be held responsible; it is your responsibility to pay for the order again if you want it re-shipped.
Each of our organic heirloom tomato plants comes in it’s own container. Cory carefully wraps each plant individually to ensure that it is completely secure in it’s mailing box for a safe arrival to your home. If a plant is ever broken in shipment we will require a photo in order to send a replacement. If said variety is sold out you will have the option of choosing another variety or taking a credit towards a purchase for next season.
We charge $1.75 per plant re-stocking fee on any cancelled orders. Cancelled orders must reach us within 48 hours of order placement. We do not accept plant returns.
At Kenyon Organics our ultimate goal is to provide you with the very healthiest and happiest tomato plants available on earth. We are confident you will be pleased with your purchase and the flavor of these natural wonders. Planting and fertilizing advice is available on our website.
Kenyon Organics will never share or distribute your personal information with anyone.
Sincerely,
Cory Dumont &
Carolyn Kenyon Salt Lake City, Utah 801-699-7540
Monday, June 15, 2009
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